Quality Assurance

Quality Assurance Middletown Tube Works is committed to continually improving our products and processes to maintain us as the quality leader in the steel tube industry. To accomplish this we have established Quality Objectives and a Quality Policy, Our Quality Policy, the road map for the establishment of goals and objectives, for each department is the following:

Middletown Tube Works Commitment to Excellence - Quality, Reliability and Teamwork

Quality Measurement Practices

Foundational Reliability

Teamwork Equals Success

Improvement opportunities are identified through customer feedback, management review meetings, department reports, employee suggestions, lean manufacturing analyses and internal audits. Additionally, to assure we meet our Quality Policy and to conform to the specifications of ISO/TS-16949, Middletown Tube

Works designed and implemented a Quality System with the following structure:

Quality Processes

Proper Planning & Processes Ensure Success

Management Planning to Establish Sales & Marketing Goals

• Management Planning is done to establish Sales and Marketing Goals.
• Sales and Marketing generate Customer quotes and contract Review.
• APQP is conducted to plan for product realization.

Based on the information gathered and decisions made in APQP, the following takes place:

• Top Management addresses Resources and Infrastructure needs, as well as Safety and Governmental compliance.
• Purchasing orders and receives the steel and any other raw materials necessary for the product realization.
• Quality and Supervisors conduct appropriate training if required, to meet the customers' expectations.
• Sales and Manufacturing coordinate scheduling for product realization.
• Maintenance and Tooling receives new tooling (if applicable) and conducts preventive/predictive maintenance to ensure that the manufacturing processes are capable and reliable.
• Manufacturing produces the product in accordance with the Control Plan based on customer specifications.
• Quality Assurance and Manufacturing verifies setups and coordinates Inspection and Testing) activity of the product, process and quality management system, ensuring that the test equipment is calibrated.
• Inventory Control maintains traceability and receives material and when released by the customer, ships the product.
• Quality System Administration maintains the Documents and records that the product was produced to Quality Assurance reports on any non-conformances.
• Sales' receives customer feedback and measures customer Satisfaction and Delivery Performance.
• Quality System Administration conducts Internal Quality Audits and If an issue arises issue Corrective or Preventive Action Requests
• Analysis is done and reported during the Management Review Meetings
• Top Management issues new policies, procedures, goals, objectives or directives based on reported information to facilitate continual improvement.

The following processes are done when specified by the customer or are used on an as needed basis:

• PPAP Submissions and Approval
• Validation and verification of subcontracted processes
• Handling of Customer Property

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